IT Support Specialist
Virtual World Technolgies, Inc.
Virtual World Technolgies, Inc.
Hahira, GA Hahira, GA Permanent Full-time Permanent Full-time $15 - $20 an hour $15 - $20 an hour 1 day ago 1 day ago 1 day ago We are seeking an IT Support Specialist to join our services team! We're looking for a problem-solver with great customer service skills who can research and implement solutions for computer-related issues.
Excellent communication, patience, and empathy towards the stress that technology issues cause clients are paramount to delivering the services our company provides.
This position will be assigned technical requests on a schedule and bring those requests to resolution or escalate them.
Job Duties for Tier 1:
Process assigned support tickets based on established guidelines Document all activities, communications, processes, and procedures accurately and on time in our time management platform Resolve technical issues for clients on-site and remotely Install and troubleshoot computer software Install computers and networking hardware at client sites Resolve communications issues with e-mail Teach clients how to perform technical actions Provision/Decommission users and their hardware Maintenance and verification of our proactive systems, including backups Follow documented procedures provided by the management team Basic troubleshooting of network systems and Microsoft 365 systems Vehicle Inspections Job Duties for Tier 2:
Process assigned support tickets based on established guidelines Document all activities, communications, processes, and procedures accurately and on time in our time management platform Onboard Microsoft 365 systems and other software system technologies Mid-Tier cloud services troubleshooting Mid-Tier server maintenance and network maintenance tasks Basic IT security analysis Mentor Tier 1 technicians Specialist knowledge or certification in at least one of the technologies we currently maintain You might be the go to person for escalation points Both tiers will require occasional after hours and/or weekend work.
This position would also require a technician to be on-call for a week, approximately every 7-8 weeks.
The on-call technician would respond to all after hours emergency service requests and travel on site if required.
We primarily provide support remotely from our office, however on-site visits are necessary to complete an assigned technical task on occasion.
The user support specialist team may occasionally be asked to aid with large rollouts of hardware and implementation projects as part of their responsibilities.
Requirements and Skills for Tier 1 and Tier 2:
High School Diploma or GED Reliable Transportation Active Driver's License Ability to pass a background check Proficiency with our toolset within 90 days Ability and patience to teach others how to do something in easy-to-understand terminology Ability to convey information effectively and professionally Active listening Critical thinking Time management Positive attitude Tier 1 Recommended Education or Certifications:
Previous experience of 2
Years Google IT Support Professional Certificate CompTIA ITF
CompTIA A
Tier 2 Recommended Education or Certifications:
Previous experience of 3-5
Years Microsoft MS-100 Microsoft MS-900 Microsoft MD-100 CompTIA Network+, Security+, Server
Benefits include QSEHRA, dental insurance, paid vacation, holidays, scheduled and flex leave, 401k retirement matching, and training certifications reimbursement.
Starting salary ranges commensurate with experience, certifications and starting Tier.
Job Types:
Full-time, Permanent Pay:
$15.
00 - $20.
00 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Life insurance Paid time off Parental leave Vision insurance Schedule:
Monday to Friday On call Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Virtual World Technolgies, Inc.
Hahira, GA Hahira, GA Permanent Full-time Permanent Full-time $15 - $20 an hour $15 - $20 an hour 1 day ago 1 day ago 1 day ago We are seeking an IT Support Specialist to join our services team! We're looking for a problem-solver with great customer service skills who can research and implement solutions for computer-related issues.
Excellent communication, patience, and empathy towards the stress that technology issues cause clients are paramount to delivering the services our company provides.
This position will be assigned technical requests on a schedule and bring those requests to resolution or escalate them.
Job Duties for Tier 1:
Process assigned support tickets based on established guidelines Document all activities, communications, processes, and procedures accurately and on time in our time management platform Resolve technical issues for clients on-site and remotely Install and troubleshoot computer software Install computers and networking hardware at client sites Resolve communications issues with e-mail Teach clients how to perform technical actions Provision/Decommission users and their hardware Maintenance and verification of our proactive systems, including backups Follow documented procedures provided by the management team Basic troubleshooting of network systems and Microsoft 365 systems Vehicle Inspections Job Duties for Tier 2:
Process assigned support tickets based on established guidelines Document all activities, communications, processes, and procedures accurately and on time in our time management platform Onboard Microsoft 365 systems and other software system technologies Mid-Tier cloud services troubleshooting Mid-Tier server maintenance and network maintenance tasks Basic IT security analysis Mentor Tier 1 technicians Specialist knowledge or certification in at least one of the technologies we currently maintain You might be the go to person for escalation points Both tiers will require occasional after hours and/or weekend work.
This position would also require a technician to be on-call for a week, approximately every 7-8 weeks.
The on-call technician would respond to all after hours emergency service requests and travel on site if required.
We primarily provide support remotely from our office, however on-site visits are necessary to complete an assigned technical task on occasion.
The user support specialist team may occasionally be asked to aid with large rollouts of hardware and implementation projects as part of their responsibilities.
Requirements and Skills for Tier 1 and Tier 2:
High School Diploma or GED Reliable Transportation Active Driver's License Ability to pass a background check Proficiency with our toolset within 90 days Ability and patience to teach others how to do something in easy-to-understand terminology Ability to convey information effectively and professionally Active listening Critical thinking Time management Positive attitude Tier 1 Recommended Education or Certifications:
Previous experience of 2
Years Google IT Support Professional Certificate CompTIA ITF
CompTIA A
Tier 2 Recommended Education or Certifications:
Previous experience of 3-5
Years Microsoft MS-100 Microsoft MS-900 Microsoft MD-100 CompTIA Network+, Security+, Server
Benefits include QSEHRA, dental insurance, paid vacation, holidays, scheduled and flex leave, 401k retirement matching, and training certifications reimbursement.
Starting salary ranges commensurate with experience, certifications and starting Tier.
Job Types:
Full-time, Permanent Pay:
$15.
00 - $20.
00 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Life insurance Paid time off Parental leave Vision insurance Schedule:
Monday to Friday On call Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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